Change your password or recover it

It's a fact of life that sometimes you forget your password. No worries. If you forget your password, you can reset it.


1) On the login page, select Forgot Password.

2) Enter you Email Address.

3) Click Submit.

4) You will receive an email with a link to Set new password.

5) In the email, click Set new password.
You will be redirected to the platform.

6) Enter your new password.

7) Click Reset password.

8) Once you are logged in you will be redirected to the NCM Dashboard.

Oops! - Session logout

If you have been inactive for a period of time, you will be automatically logged out. This is for security reasons and to protect your account in case you step away from your computer.

After you click Submit, the platform will redirect you to the page you had open before being logged out.

In case, you were logged out from NCM while editing a campaign, you will find your campaign on the Dashboard. In case, you were creating a new campaign and was logged out, you will find your new campaign under Draft on the Dashboard.